When we set out to build TalkIQ (the technology behind VoiceAI at Dialpad), we knew building a smart tape recorder was something of value for both individuals and businesses. Most everyone we spoke with agreed there was value in utilizing speech recognition and natural language processing to both capture and analyze conversations. And if we could do that processing while conversations were on-going, then it would be game changing in terms of what features we could build.
As we spent more time in the market, it became apparent that much of the market was gravitating to the idea of using speech recognition and other technologies to build a better tape recorder. You’d have a recording of your conversations, be able to review insights after the call, and play things back if you’d like. The processing was all done after the call ended, and took time to complete. The thing with the tape recorder approach is that we all know it’s valuable, but the challenge is finding time to review the tape. We recognized this perspective early on, and so we focused our efforts on building real-time features that didn’t require a tape, and didn’t require an individual’s time to analyze.
When you see real-time speech recognition coupled with real-time natural language processing for the first time, you can’t help but smile. It’s a seamless and mind blowing experience (I say this with the experience of giving hundreds of demos to prospects, customers, and investors that have brought smiles, congratulations, and general bewilderment time and time again). You quickly realize the technology enhances conversations in ways you never thought possible: it takes notes for you as a conversation happens, identifies and logs the key events and moments, provides recommendations to questions, and can even help ensure you’re staying on track. The opportunities to enhance both personal and business conversations with these features is near endless --- and we couldn’t be more excited about what we’re building and bringing to life across all our products at Dialpad.
With Dialpad + VoiceAI, you don’t need to install any new software, or change any behaviors. Just make a call, and let VoiceAI do the rest, in real-time.
If we've piqued your interest, you can learn more about VoiceAI below. It’s live, and you can start using it today. Also, check back next week to read Part II of this post where we’ll discuss how we’re bringing real-time features to sales and support conversations to help close more deals, reduce churn, and enhance customer relationships.