Dialpad + Slack: A New Way to Stay Connected

Eight million. That’s the number of daily active users in Slack. For reference, there’s more people using Slack today than there are living in San Francisco, San Jose, and San Diego—combined.

Eight million people can’t be wrong.

The dynamics of the modern workforce—one that emphasizes automation and remote teams—helped usher Slack and similar apps into the limelight. Today, the cloud-based, internal messaging app offers teams a simple, user friendly way to stay connected, share important updates, and integrate with their existing apps like JIRA and G Suite.

SOCIAL COLLABORATION IN THE MODERN WORKFORCE

According to the McKinsey Global Survey conducted last year, employees now rely more than ever on social methods for communication. In fact, 45% of respondents said that social technologies (read: collaboration) are critical to everyday work.

When we consider  that 90% of organizations are tackling complex issues that demand collaboration, it only makes sense why teams are finding social collaboration tools like Slack a workplace necessity and not just a “nice-to-have”.

But don’t think the benefits stop at the employee level. Research has shown that collaboration tools in the workforce lead to better customer experiences, reduced overhead costs, and greater employee retention rates.

In other words, a win-win for employer and employee alike.

SLACK + DIALPAD: WHERE WORK HAPPENS

When your apps work together, great things happen. It’s why Dialpad partners with so many productivity apps like G Suite, Office 365, Salesforce, Zendesk, and now Slack.

With Dialpad + Slack, teams can stay focused on their conversations in Slack without having to toggle between their internal messaging platform and business phone system.

Activities like missed calls, voicemails, transcriptions, even text messages, can be pushed as notifications in Slack, so you and your team are never out of the loop when it comes to business communications, both in and outside the office.

How it Works

To integrate Dialpad + Slack, you’ll just need to:

  1. Have an existing Slack account

  2. Have an existing Dialpad Pro or Enterprise account

You’ll be able to add Dialpad straight from the Slack App Directory. After that, just have your Dialpad Admin follow these steps to integrate and enable Slack across your Department or Call Centers.

At that point your team will receive notifications for any (or all) of the following notification types in your corresponding Slack channel:

  • When a call is started, missed, or completed
  • When a voicemail is received
  • When a voicemail transcription is available
  • When a text message is received

Ready to get work done from anywhere? Click the button below to learn more about our integration with Slack and how to enable for your team.

Dialpad is the phone system designed for the way you work