WebRTC is one of the newer open source technologies that Google is offering to help companies build great products. We do our best to be a forward thinking company, and taking advantage of these offerings from Google has let us provide an awesome experience for our users.
We’re leveraging WebRTC capabilities in both Switch.co and UberConference to not only deliver amazing sound quality through the browser, but also allow our users to call anywhere in the world at no cost.
Instead of using regular carrier networks for transmitting voice, WebRTC uses the Internet, eliminating per minute costs and international rates. UberConference and Switch.co users can place and answer calls internationally when connecting from Chrome or the Chrome apps.
One of our UberConference customers, Possible, relies on WebRTC to stay connected between their New York headquarters and the rural mountains of Nepal.
Addressing the issue of healthcare “working the least for those who require it most,” Possible delivers high-quality, low-cost healthcare to areas that lack medical infrastructure, expertise, and resources. Right now, their main focus is building a durable healthcare system in rural Nepal. As the nonprofit grows, the need to stay connected between time zones and across continents is important. Possible uses WebRTC with UberConference to involve remote team members in daily check-ins and company-wide meetings.
What was initially attractive about UberConference to the Possible team was the ability to make international calls straight from the browser at no cost. It helped solve the issue of call quality (all UberConference calls through Chrome are HD audio), while also staying within the budget of a nonprofit. The teams in New York and Nepal simply dial into UberConference from Chrome, and they’re connected with HD quality audio without the concern of racking up international calling charges.
A few months ago, Possible went through a series of all-hands-on-deck strategy calls. These were a true test for the reliability of UberConference because people were dialing in from all over, including very rural parts of Nepal.
“Overnight, UberConference became an essential tool in connecting our leaders across NYC, Boston, Seattle, and rural Nepal,” says Mark Arnoldy, CEO of Possible. “Traditional conference lines were especially problematic for our members calling in from rural Nepal where calls are often dropped or devices need to be switched due to lack of connectivity and electricity.”
This is just one example of many of our international users making the most of WebRTC capabilities, and as our jobs become more device independent and our work spaces more mobile, WebRTC will continue to have a huge impact on the way we communicate through the web.