Tip roundup: call controls

Update: as of January 14, 2015 Switch launched out of beta to the public. 

As I write this, I’m working from the waiting room of a dentist’s office. I could go on and tell you why I’m here for a little sympathy (if you’re wondering, I have a painful cracked tooth), but that’s not the point. The point is, that I am working from the dentist’s office.

The receptionist was kind enough to let me log onto the office network so I could pull up my Google Drive and write this blog post, and I am messaging with a coworker about a project through Switch.co on my desktop at the same time.  I also just got off the phone with a beta customer who had a question that I couldn’t answer, so I transferred her over to a support rep without accidentally hanging up.

In case you forgot, I’m still at the dentist. But my day is not unusual. This is how so many of us work, or at least how we should be able to. Work is no longer a place you go, it’s a thing you do.  All of the tools I’m using are helping me avoid having to take a whole sick day for one dentist appointment. Sure, I’ll be unavailable while my tooth is being fixed, but other than that, I’m 100% reachable and productive away from the office.

The desk phone is so limiting and broken because it doesn’t let you leave your desk. We built Switch.co to fix that. It’s not just a professional number to ring all of your devices, it’s a complete business phone system, with features you’re familiar with (but better), and some new ones, too.

Here are some traditional, and not-so-traditional, business phone features and how to use them with Switch.co:

Call Transferring

You no longer need to warn your caller that you might accidentally hang up because you can’t remember the transfer key code. Your Google Apps company directory makes it easy to transfer calls between co-workers. You click a button, search with auto-complete, and select who you want to receive the transferred call.

Switch Between Devices

Answer a call from your computer at 12:05, then switch over to your cell phone as you head out for lunch at 12:15. No interruptions.

Voicemail

Access the Switch.co visual voicemail with a click on the app, or by checking your inbox.  All voicemails get sent there too, so you can listen right in Gmail.


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Dialpad is the phone system designed for the way you work